Willow Kids Refund Policy

1. Prorated Refunds

Refunds are issued on a prorated basis based on unused sessions.

• Completed sessions are non-refundable
• Only unused, prepaid sessions are eligible for refund
• Refund amounts are calculated based on the remaining balance of sessions not yet delivered

2. Coach Responsibility for Refunds

All tutoring services are delivered by independent academic coaches.

• Coaches are financially responsible for funding any approved refunds
• Willow Kids facilitates the refund process but does not assume financial liability for completed or scheduled services

3. Cancellation & Eligibility

To qualify for a refund:

• Sessions must be canceled in accordance with the coach’s cancellation policy (e.g., 24-hour notice unless otherwise specified)
• Refund requests must be submitted within 7 days of the last session or cancellation

Failure to meet cancellation requirements may result in the session being considered used and non-refundable.

4. Refund Process

To request a refund:

• Contact support at support@willow.kids
• Include: Student name
• Include: Coach name
• Include: Package purchased
• Include: Reason for refund request

Once approved:

• Refunds are processed within 5–10 business days
• Funds are returned to the original payment method

5. Non-Refundable Items

The following are not eligible for refunds:

• Completed sessions
• Missed sessions without proper notice
• Promotional or discounted packages (unless otherwise stated)

6. Disputes & Resolution

If there is a concern with a coach or session:

• Willow Kids will work with both parties to reach a fair resolution
• In some cases, a credit or coach reassignment may be offered instead of a refund

7. Policy Updates

Willow Kids reserves the right to update this policy at any time. Updates will be communicated clearly to users.